If you've lost access to your Windows 365 Cloud PC or encountered system corruption fix it without calling support to Microsoft, the restoration process can quickly bring it back to a stable state. Our guide provides step-by-step solutions to help you regain control and restore your Cloud PC quickly and efficiently. Follow the instructions to select the latest stable state and initiate the restoration.
Note: Administrator Rights Required
Note: You need either "Intune Administrator" or "Global Administrator" rights to perform the following action.
Step 1: Visit Microsoft Intune Portal
Visit https://intune.microsoft.com
Step 2: Navigate to Devices Section
Navigate to the "Devices" section and select "All Devices".
Step 3: Search for the Identified Device
Search for the identified device to then click on it.
Step 4: Look for the Restore Feature
Look for the "Restore" feature within the device menu as shown.
Step 5: Select the Most Recent Restore Point
Select the most recent restore point when your Cloud PC was functioning properly to revert it to a previous working state.
Step 6: Confirm and Initiate Restoration
Confirm your selection and initiate the restoration process.
Now wait for at least 30 to 40 minutes for the restoration process to complete. Upon completion, your Cloud PC should be restored to the selected state and ready for use.
Still Stuck? Get Expert Help
Still stuck? Contact Microsoft Support for direct assistance, or reach out to our certified professionals for personalized guidance and resolution.
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